This Refund Policy governs all subscription purchases made at newzealandiptv.com. It is written in accordance with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
1. Our Commitment
New Zealand IPTV is committed to providing a quality service. If you are not satisfied with your subscription, we want to hear from you. We assess all refund requests fairly and in accordance with New Zealand consumer law.
2. Subscription Plans
| Plan | Price | Duration |
|---|---|---|
| Starter | NZ$49 | 3 months |
| Standard | NZ$69 | 6 months |
| Annual | NZ$89 | 12 months |
All prices are in New Zealand Dollars (NZD) and are inclusive of any applicable GST.
3. Refund Eligibility
You may be eligible for a refund if:
- The service was not delivered as described at the time of purchase
- A technical fault on our end prevented you from accessing the service
- You were charged incorrectly or charged more than once for the same subscription
- The service did not meet the guarantees required under the NZ Consumer Guarantees Act 1993
Refunds will not be issued for:
- Change of mind after the subscription has been activated and accessed
- Failure to test the service during the trial period before purchasing
- Issues caused by your own internet connection, device, or hardware
- Incompatibility with third-party apps or devices not supported by our service
- Partial use of a subscription period
4. Trial Period
We strongly recommend testing our service during the available trial period before committing to a paid subscription. The trial period is designed to allow you to verify the following:
- Channel availability for your specific requirements
- Stream quality on your NZ connection during peak hours (6–9pm NZST)
- Compatibility with your device
Purchasing a subscription after completing a trial period indicates acceptance of the service as tested.
5. How to Request a Refund
To submit a refund request, contact us within the eligible timeframe:
Step 1: Email support@newzealandiptv.com Step 2: Use subject line: Refund Request — [Your Order Number] Step 3: Include the following information:
- Your full name
- Email address used at purchase
- Order number or payment reference
- Date of purchase
- Reason for refund request
Response time: We will acknowledge your request within 2 business days and provide a decision within 5 business days.
6. Refund Timeframes
Refund requests must be submitted within the following timeframes:
| Plan | Refund Window |
|---|---|
| Starter (3 months) | Within 7 days of purchase |
| Standard (6 months) | Within 7 days of purchase |
| Annual (12 months) | Within 14 days of purchase |
Requests submitted outside these timeframes will be assessed on a case-by-case basis in accordance with the NZ Consumer Guarantees Act.
7. Refund Method
Approved refunds will be returned to the original payment method used at the time of purchase. Please allow:
- Credit/debit card: 5–10 business days
- Other payment methods: Up to 10 business days
We are not responsible for delays caused by your bank or payment provider.
8. Your Rights Under NZ Consumer Law
Nothing in this Refund Policy limits your rights under:
If you believe someone has breached your consumer rights, you can contact:
Consumer Protection NZ: consumer protection. govt.nz
Disputes Tribunal NZ: disputestribunal.govt.nz
9. Changes to This Policy
We may update this Refund Policy from time to time. The current version will always be available at newzealandiptv.com/refund-policy/ with the latest “Last Updated” date.
10. Contact Us
For all refund enquiries:
Email: support@newzealandiptv.com Subject: Refund Request — [Your Order Number] Website: https://newzealandiptv.com/contact/ Response time: Within 2 business days
New Zealand IPTV — newzealandiptv.com | Refund Policy v1.0 | May 2026
